DICK'S Team Sports HQ offers a 30-day return policy on eligible products.
Special Order items (including customized and personalized products) are not eligible for return or exchange, unless the products are damaged or defective upon receipt.
Special Order items that are damaged or defective upon receipt include the following:
Product is defective or deficient quality.
Decoration quality is below reasonable expectations.
Decoration on product is materially different from the final design submitted by customer.
Order placed does not match product received.
Returns or exchanges are not offered for ordering the wrong size/fit. Please review all size charts prior to purchase.
Returns or exchanges of eligible products must be new and in the original packaging, and must include all accessories that came with the product.
Returns of eligible products will receive a refund based on the initial form of payment.
Returns or exchanges of eligible products must be returned in accordance with the instructions below or on the enclosed packing slip.
DICK'S Team Sports HQ reserves the right to decline returns and exchanges.
Changing / Cancelling Orders – Orders are final once placed and cannot be cancelled or modified.
Returns by Mail – Please refer to the packing slip provided in your original package for instructions, or contact DICK’S Team Sports HQ Customer Service at 1-844-374-TSHQ or support@DicksTSHQ.com to initiate a return.
Please have the following information ready prior to contacting Customer Service via phone, or include in your email to support@DicksTSHQ.com:
Your order number
Photograph demonstrating the areas of poor quality or damage (please place product on a flat surface, with the tag and error clearly displayed).
Brief description of the issue.
If your product is eligible for return or exchange, Customer Service will provide a Return Authorization Code, return shipping label, and refund for your purchase price (including any applicable taxes, and shipping costs).
Store Returns – DICK’S Team Sports HQ does not accept returns at DICK’S Sporting Goods store locations.